Policies and Etiquette

Pilates Driven

Mooresville, NC 28115

Payments/Cancellations

• Sessions will begin and end on time.  Classes/sessions will end at scheduled time, regardless of client’s arrival time.

• A 24-hour cancellation notice is required to avoid being charged for appointments and classes.  Late cancellations and no shows are charged for the full amount for the session.

• If a semi-private session is cancelled, you must give the second client 24 hours’ notice as well.  The second client may choose to keep the appointment and pay for a private session or reschedule.  Failure to do this will require full payment of a private session.

• Cancellations due to emergency situations (sudden illness, surgery) will be handled on an individual basis.

• In the event of instructor illness/injury/emergency last minute you will be rescheduled for your session with no charge.

• Payment is due at the beginning of the month or at the beginning of service.  The following forms of payment are accepted: cash, Venmo, Zelle, or PayPal. All purchases are non-refundable and non-transferrable.

• All sessions in a package must be completed within six months of purchase date.

• Special packages/promotions may have unique expiration dates. 

• Prior to the first session a Waiver of Liability must be completely filled out and signed.

Etiquette

• For your safety, never enter and use the equipment without the instructor’s advisement.

• If something is making you uncomfortable or producing pain, stop immediately, tell your instructor and contact your physician if needed.
• When using the equipment practice the utmost safety techniques that you have been taught to ensure the safety of yourself and those around you.
• All equipment and mats used must be wiped down with provided disinfecting cleaner/wipes and returned to its proper place at the end of your class/session.

• No gum is allowed during sessions/classes.  You must discard gum upon arrival.

• Please silence your cell phone to avoid disruptions.

• If a class is in session upon arrival, please keep noise level to a minimum.

• Please refrain from wearing perfume or body sprays during class.

• Please remove your shoes upon entering.  Pilates socks/slip-resistant socks are required for all classes/sessions.

• During class your body may be in different positions, so it is recommended to dress modestly in fitted, comfortable clothing.  Long hair should be tied back, and very loose tops should be avoided to prevent contact with the reformer springs and/or other equipment. Higher necklines and full coverage leggings are suggested due to the various positions you will find yourself in during class.  Undergarments should be worn in case of a wardrobe malfunction.  Male clients must wear fitted undergarments if loose shorts are worn.